How to resolve orders that are not picked up on 3rd Party Platforms

How to resolve orders that are not picked up on 3rd Party Platforms

Orders that are not picked up from 3rd Party Platforms would be refunded by the 3rd Party. The following are the steps to take to get this resolved:

1. Once you receive the complaints from the manager of the restaurant, verify on the Orders section of the 3rd Party to see if this order was indeed cancelled.

2. In most cases, it would be stated alongside the order details that the payment would be refunded by the 3rd Party and if this isn't the case, reach out to the support/customer service of the 3rd Parties and inform them of this development, you will need to provide them with the order number so they can process the repayment/refund.

3. Once this has been resolved, go ahead to inform the manager of the restaurant that the issue has been rectified. 

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